TheMyGroup Ltd Privacy Policy

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Introduction

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The Privacy Policy set out below outlines the manner in which we manage personal information obtained through visitors to TheMyGroup websites.

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By using the web site, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the website. Specific privacy terms contained in any documents made available by us should be read together with this Privacy Policy.

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We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We welcome your comments and feedback. We do not make any representations about third party web sites that may be linked to the website.

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We work to provide you with financial products and services to meet your needs. The terms "we," "us," and "our" refer to TheMyGroup and their affiliates. In providing these products and services, we are committed to protecting our customers' privacy. We want you to understand when, how and why we collect, use and disclose the personal information about you that we obtain on this website. All information collected via this website is subject to the applicable privacy laws and regulations will be handled according to our Company Privacy Statement.

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Personal information collected via this website

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We do not collect any personal information about you via our websites unless you choose to provide it to us voluntarily. Any "personal information" requested will be relevant to our products, which may include your telephone number, name, age and address. If you do provide personal information to us, we will only use it for the purposes described where it is collected, and we will not sell, licence, transmit or disclose this information outside of the Company unless (1) you expressly authorise us to do so, (2) it is necessary to allow our agents or partners to provide services for us, (3) doing so is necessary in order to provide our products or services to you, (4) it is disclosed to entities that perform marketing services on our behalf or those with whom we have joint marketing agreements or (5) otherwise as we are required or permitted by law. We may also use the information you provide to us to improve the content of our website or to contact you for marketing purposes.

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What personal information do we collect and why?

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In order to provide you with services, answer your enquiries, deal with your requests or improve the services we offer you, we may collect and process the following personal information about you:

• Information, such as your name, email and other contact details (including information that you provide by filling in forms on the web site). This includes information provided at the time of registering to use the web site, subscribing to our service, posting material, requesting further services or applying for credit. We may also ask you for personal information if you report a problem with the web site. If you contact us, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of transactions you carry out through the website.

• Details of your visits to the web site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

• If we do not collect this personal information from you, we may not be able to provide you with the services or assistance you have requested.

 

How do we use your personal information?

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We may use personal information in the following ways:

• To ensure that content from the web site is presented in the most effective manner for you and for your computer.

• To provide a better service to you, for instance by automatically populating forms on the web site by which you make enquiries.

• To provide you with service information, products or services that you request from us.

• We may (1) use personal information held about you to provide you with information about offers, promotions, goods or services which we believe may be of interest to you and (2) share your information with other TheMyGroup companies: myExpatInsurance, myExpatHome, myExpatWills, TheMyGroup Distribution, so that they can contact you directly about their offers, promotions, goods or services. If we do use your personal information in these ways, we will always give you the opportunity to request that your information not be used for further direct marketing in the future.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service and remind you of your password and username if applicable.

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Terms of Use

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By accessing any web pages on www.themygroupltd.com, www.myexpathome.com, www.myexpatinsure.com, you agree to be bound by the terms set out below and if you do not agree with these terms, please do not use our website.

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Intellectual Property

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Our content is provided for your information, so we want you to use our website, download, save or print any information you need. However, all of the material used on this website is our intellectual property and we need to protect it from theft and inappropriate use. All graphics, the layout and design of the website, logos and information is owned by TheMyGroup. You may access, print or download materials for your personal non-commercial use but by doing this you do not obtain any rights to the materials. You can not modify, copy, distribute, reproduce, publish, licence, sell, transfer or create derivative material from or linked to the information on this website without TheMyGroup's permission.

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No prohibited or unlawful use

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By using this website, you agree not to use the site or content for any purpose that is unlawful or prohibited under our terms and conditions. Violation of these terms will result in the revocation of permission to use the site.

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Email communications

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We appreciate receiving your emails and comments about our website, products and services. Your communications will only be shared with members of our organisation who need to see them in order to respond to your enquiry. Your emails will not be shared with any third party. We will keep a copy of your message until we have had an opportunity to address your concerns and we may decided to archive your message, but your email address will not be used for any other purpose.

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Security and confidentiality guarantee

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If you send any contact details or sensitive information via this website, your information will be protected both offline and online. Access to information is restricted to our employees and to anyone who needs your information in order to provide services to you or in the course of conducting our normal business operations. TheMyGroup has taken steps to ensure all appropriate physical, electronic and procedural safeguards are in place in to protect your personal information from unauthorised access and use.

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Links to third party sites

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We may provide links to third-party websites and web pages which we do not control. We are not responsible for the privacy practices of any other websites or web pages. We do not endorse any of those websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

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Cookies and other data collection tools

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When you visit our website, we send a "Cookie", a small file placed on your server to identify your browser which is used to track user preferences and trends. Cookies are used by websites to improve the user experience and are not known to transmit computer viruses or harm your computer. The majority of cookies last only for a single website session, however some may have an expiration date, or may remain on your computer until you delete them. We may use cookies to maintain continuity during a user session, to gather information about usage to help improve the site, to store your preferences, for marketing offers, or to store a user name or encrypted identification number so that you don't need to provide the same information each time you use the site. Our cookies will only track your activity relating to your online activity on this website, and they will not track your other internet activity. Our cookies do not gather personally identifiable information.

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You have the option of not accepting cookies by adjusting the settings, preferences or options in your browser. However, if you choose not to accept cookies, this may prevent you from accessing some services, products or features of our website. Occasionally other companies set our cookies and gather information for us and we may use another company to operate our web servers. We use the cookie information gathered by these companies in the same manner as stated above.

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This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information.

We also collect additional data provided by you online, for example if you use a tool such as a calculator we may retain the information you entered. We keep the cookie information and/or the information you provide, to keep historical records of your orders and previous transactions, research and analysis to help us improve services, ensure optimum technical functionality and for developing new services.

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Changes to our website privacy policy

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We may change this website privacy policy at any time. This website privacy statement does not create any contractual or other legal right in or on behalf of any party.

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Liability Disclaimer

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All material, products, services and information on our websites are provided in good faith "as is" without any warranty of any kind. Neither TheMyGroup or our affiliates, agents or suppliers will be liable for any indirect, direct, incidental, consequential or special damages connected to the sue of this site, delays or the inability to the site, or for any products, materials, services or information obtained via the website or otherwise arising from the use of this site, based on contract, tort, strict liability, or otherwise, even if TheMyGroup, its affiliates and suppliers or any of its agents has been advised of the possibility of damages.

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Working together to keep information safe

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We are committed to keeping your personal information safe and you can help by following these 3 simple steps:

• Protect your policy numbers and information.

• If someone calls you don't disclose your policy or personal details. TheMyGroup staff or authorised agents already have access to your information and will never ask you to provide your social security number or policy number or any other private information.

• If we detect possible fraudulent activity we will contact you immediately, so make sure your information is up to date with your latest contact details.

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If you have any questions about TheMyGroup’s website privacy statement or would like to learn more about how we protect privacy, please write to us at info@themygroupltd.com